Terms And Conditions

Terms & Conditions
The following terms and conditions apply to all website development / design services
provided by a+ Design to the Client.
Please read these terms and conditions carefully. Any purchase or use of our services
implies that you have read and accepted our terms and conditions.
1. Acceptance
It is not necessary for any Client to have signed an acceptance of these terms and
conditions for them to apply. If a Client accepts a quote, then the Client will be deemed to
have satisfied themselves as to the terms applying and have accepted these terms and
conditions in full.
2. Charges
Charges for services to be provided by a+ Design are defined in the project quotation that
the Client receives via e-mail. Quotations are valid for a period of 30 days. a+ Design
reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Unless agreed otherwise with the Client, all design services require an advance payment of
a minimum of fifty (50) percent of the project quotation total before the work is supplied to
the Client for review. The remaining fifty (50) percent of the project quotation total due upon
completion of the work, prior to upload to the server or release of materials.
Payment for services is by bank transfer. Bank details will be made available on invoices.
3. Client Review
a+ Design will provide the Client with an opportunity to review the appearance and content
of the website during the design phase and once the overall website development is
completed. At the completion of the project, such materials will be deemed to be accepted
and approved unless the Client notifies a+ Design otherwise within ten (10) days of the date
the materials are made available to the Client.
4. Turnaround Time and Content Control
a+ Design will install and publicly post or supply the Client's website by the date specified in
the project proposal, or at date agreed with Client upon a+ Design receiving initial payment,
unless a delay is specifically requested by the Client and agreed by a+ Design.
In return, the Client agrees to delegate a single individual as a primary contact to aid a+
Design with progressing the commission in a satisfactory and expedient manner.
During the project, a+ Design will require the Client to provide website content; text, images,
movies and sound files.
5. Failure to provide required website content
a+ Design is a small business, to remain efficient we must ensure that work we have
produced is carried out at the scheduled time. On occasions we may have to reject offers for
other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion
where progress cannot be made with your website because we have not been given the
required information in the agreed time frame, and we are delayed as result, we reserve the
right to impose a surcharge of up to twenty-five (25) percent. If your project involves Search
Engine Optimisation, we need the text content for your site in advance so that the SEO can
be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do within two
weeks (14 days) of project commencement, we reserve the right to close the project and the
balance remaining becomes payable immediately. Simply put, all the above condition says is
do not give us the go ahead to start until you are ready to do so.
NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document
with the pages in the supplied document representing the content of the relevant pages on
your website. These pages should have the same titles as the agreed website pages.
Contact us if you need clarification on this.
Using our content management system, you are able to keep your content up to date
yourself.
6. Payment
Invoices will be provided by a+ Design upon completion but before publishing the live
website. Invoices are normally sent via email; however, the Client may choose to receive
hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30)
days after the date of the invoice will be assessed.
7. Additional Expenses
Client agrees to reimburse a+ Design for any additional expenses necessary for the
completion of the work. Examples would be purchase of special fonts, stock photography
etc.
8. Web Browsers
a+ Design makes every effort to ensure websites are designed to be viewed by the majority
of visitors. Websites are designed to work with the most popular current browsers (e.g.
Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). Client agrees that a+ Design cannot
guarantee correct functionality with all browser software across different operating systems.
a+ Design cannot accept responsibility for web pages which do not display acceptably in
new versions of browsers released after the website have been designed and handed over
to the Client. As such, a+ Design reserves the right to quote for any work involved in
changing the website design or website code for it to work with updated browser software.
9. Default
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the
Client in default maintains any information or files on a+ Designs Web space, a+ Design will,
at its discretion, remove all such material from its web space. a+ Design is not responsible
for any loss of data incurred due to the removal of the service. Removal of such material
does not relieve the Client of the obligation to pay any outstanding charges assessed to the
Client's account. Clients with accounts in default agree to pay a+ Design reasonable
expenses, including legal fees and costs for collection by third-party agencies, incurred by
a+ Design in enforcing these Terms and Conditions.
10. Termination
Termination of services by the Client must be requested in a written notice and will be
effective on receipt of such notice. E-mail or telephone requests for termination of services
will not be honoured until and unless confirmed in writing. The Client will be invoiced for work
completed to the date of first notice of cancellation for payment in full within thirty (30) days.

11. Indemnity
All a+ Design services may be used for lawful purposes only. You agree to indemnify and
hold a+ Design harmless from any claims resulting from your use of our service that
damages you or any other party.
12. Copyright
The Client retains the copyright to data, files and graphic logos provided by the Client, and
grants a+ Design the rights to publish and use such material. The Client must obtain
permission and rights to use any information or files that are copyrighted by a third party.
The Client is further responsible for granting a+ Design permission and rights for use of the
same and agrees to indemnify and hold harmless a+ Design from any and all claims
resulting from the Client's negligence or inability to obtain proper copyright permissions. A
contract for website design and/or placement shall be regarded as a guarantee by the Client
to a+ Design that all such permissions and authorities have been obtained. Evidence of
permissions and authorities may be requested.
13. Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text
will be provided by the Client in electronic format and that all photographs and other graphics
will be provided physically in high quality print suitable for scanning or electronically in .gif,
.jpeg, .png or .tiff format. Although every reasonable attempt shall be made by a+ Design to
return to the Client any images or printed material provided for use in creation of the Client's
website, such return cannot be guaranteed.
14. Design Credit
A link to a+ Design will appear in either small type or by a small graphic at the bottom of the
Client's website. If a graphic is used, it will be designed to fit in with the overall site design. If
a client requests that the design credit be removed, a nominal fee of 10% of the total
development charges will be applied. The Client also agrees that the website developed for
the Client may be presented in a+ Designs portfolio.
15. Access Requirements
If the Client's website is to be installed on a third-party server, a+ Design must be granted
temporary read/write access to the Client's storage directories. Depending on the specific
nature of the project, other resources might also need to be configured on the server.
16. Post-Placement Alterations
a+ Design cannot accept responsibility for any alterations caused by a third party occurring
to the Client's pages once installed. Such alterations include, but are not limited to additions,
modifications or deletions.
17. Domain Names
a+ Design may purchase domain names on behalf of the Client. Payment and renewal of
those domain names is the responsibility of the Client. The loss, cancellation or otherwise of
the domain brought about by non or late payment is not the responsibility of a+ Design. The
Client should keep a record of the due dates for payment to ensure that payment is received
in good time.
18. General
These Terms and Conditions supersede all previous representations, understandings or
agreements. The Client's payment of an advance fee constitutes agreement to and
acceptance of these Terms and Conditions.

19. Social Media Management
Social Media Marketing and Management is defined as helping a client to promote their
products or services through social media channels.
20. Governing Law
This Agreement shall be governed by English Law.
21. Liability
a+ Design hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in
the production of the web site;
Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss
or damage results from negligence or otherwise.
The entire liability of a+ Design to the Client in respect of any claim whatsoever or breach of
this Agreement, whether or not arising out of negligence, shall be limited to the charges paid
for the Services under this Agreement in respect of which the breach has arisen.